FAQ
Q: Why is my bed so high?
A: Today’s mattress sets are thicker due to the use of higher quality materials inside to provide a better night's sleep. If you prefer your bed at a lower height, ask about a Low Profile Foundation and/or a Low Profile Frame.
Q: Why do I need a center support for my Queen-size bed?
A: Due to the extra width of Queen and King beds, the center must be supported in order to prevent gravity from causing sagging and permanent damage to the set.
Q: Why does my new mattress have a strange smell?
A: Sometimes a mattress may have a “newness” odor because the new materials have been sealed in plastic immediately after production by the factory. This “new mattress smell” is not harmful and will generally dissipate within a week. Open ventilation in the room will help speed the process.
Q: Why doesn’t my mattress feel exactly like the one in the showroom?
A: Like most new products, your mattress will go through a transitional period. New foams tend to be stiffer and will become pliable with use, just as the ones in the showroom have done. Also, a new mattress may have more lofting to compensate for anticipated settling over time.
Q: Why, after only a few weeks, is there a hump in the middle of my King-size bed?
A: It is common for most people to sleep only on certain areas of their bed. Since mattress materials are designed to conform to your body, if you sleep on the sides and not in the middle, you may see a rise in the center. Changing your sleeping positions for the first two months to ensure use of the center will cause a uniform settling, and you will not see a noticeable difference across the surface of your mattress. Rotating your king-size mattress only 1⁄4 turn instead of a full 1⁄2 turn for the first six months may be helpful as well. Also, because there is a 2-split box spring under the mattress, the two 6-gauge border rods that meet parallel down the middle will cause a slight ride down the center of the bed.
Q: Why do I still have back pain or soreness with my new bed?
A: Often people require an adjustment period when changing their sleep sets while their bodies get accustomed to the new support. Think of it like this: If you are used to slouching while you sit or stand and then try to straighten up, it takes a while for your muscles to adjust to this proper positioning before it feels comfortable. The same is true of your back while you sleep. Your body will adjust to the new, proper positioning after a short period of time.
Q: Why do I need a mattress pad?
A: Your body perspires and sheds dead skin every night. A mattress pad will inhibit much of this from becoming embedded in your new mattress. You will wash away these contaminants as well as breeding dust mites with each wash. Also, a good mattress pad will help to protect your mattress from stains, which will void the manufacturer’s warranty, protecting your investment, and helping to provide you with a better night's sleep.
Q: Why do I need to purchase a correctly supportive new pillow with my new mattress?
A: Your neck is an integral part of your spine. It is just as important to have your neck properly supported and aligned as it is for your back. Your new mattress will give you proper support of your back, just as your new pillow will properly support your neck. This will ensure that your total spine stays properly aligned, giving you the most comfortable night’s sleep possible.